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Customer Support


Context Help

If you feel lost inside our Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will open. It offers thorough info about all the actions that you can perform on the page in question. Each pop-up menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast collection of video tutorials clarifying how to use our web hosting Control Panel. They're designed for those of you who want to see how things are being done instead of just reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the solution you are looking for, check out our extensive FAQ section, which contains questions asked by real people and offers practical solutions. We regulary update our FAQ section with new Q&A's in order to embrace all the new additions and innovations associated with our platform.

Ticketing System

If you still can't find the answer you are looking for in the Frequently Asked Questions database either, we have a fantastic team of client support engineers available 24x7x365 and ready to help you with any query. Each trouble ticket you submit will be responded to within one hour (the average support ticket response time is about 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253457

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com